Privacy Policy
Effective Date: July 2026
At RIVR ("RIVR", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
By using our website or booking a trip with RIVR, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with RIVR, we may collect:
Personal Information
Trip Information
Health Information
Where necessary for your safety, we may collect limited health information such as:
We request only the information reasonably necessary to operate our trips safely.
Payment Information
Payments are securely processed through third-party payment providers.
RIVR does not store your complete credit or debit card information.
2. How We Use Your Information
We use your information to:
3. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third parties involved in delivering your trip, including:
4. International Travel
Many RIVR experiences take place outside Canada.
When participating in an international trip, your personal information may be shared with local operators and service providers located in the destination country where necessary to operate your trip safely and efficiently.
5. Website Analytics & Cookies
Our website may use cookies and similar technologies to:
You may disable cookies through your browser settings, although some website features may not function properly.
6. Contact Forms
If you submit an inquiry through our website, we collect the information you provide so that we can respond to your request.
We retain inquiry information only for as long as reasonably necessary unless a booking is made.
7. Marketing Communications
If you subscribe to our newsletter or choose to receive updates, we may occasionally send information about upcoming trips, events, and special offers.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss.
While no method of electronic transmission or storage is completely secure, we strive to use commercially reasonable safeguards.
9. Data Retention
We retain personal information only for as long as necessary to:
10. Your Rights
Subject to applicable privacy laws, you may request to:
To make a request, please contact us using the information below.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and booking partners.
RIVR is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Children's Privacy
RIVR does not knowingly collect personal information from children under the age of 16 without the consent of a parent or legal guardian.
Where participation by minors is permitted, a parent or legal guardian must complete all required booking forms, waivers, and consent documents.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The most current version will always be available on our website, together with its effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
RIVR
Website: https://rivr.world
Email: hello@rivr.world
At RIVR ("RIVR", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
By using our website or booking a trip with RIVR, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with RIVR, we may collect:
Personal Information
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth (where required)
- Emergency contact information
Trip Information
- Kayaking experience and skill level
- Equipment requirements
- Travel preferences
- Booking history
Health Information
Where necessary for your safety, we may collect limited health information such as:
- allergies;
- medical conditions relevant to participation;
- dietary requirements; and
- medications or other information you choose to provide.
We request only the information reasonably necessary to operate our trips safely.
Payment Information
Payments are securely processed through third-party payment providers.
RIVR does not store your complete credit or debit card information.
2. How We Use Your Information
We use your information to:
- process bookings;
- communicate before, during, and after your trip;
- arrange accommodation, transportation, guiding services, and other travel logistics;
- verify participant eligibility;
- respond to emergencies;
- improve our website and services;
- comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third parties involved in delivering your trip, including:
- accommodation providers;
- transportation providers;
- local guides;
- rafting operators;
- safari operators;
- equipment rental providers;
- emergency medical providers;
- insurance providers (when required);
- government authorities where legally required.
4. International Travel
Many RIVR experiences take place outside Canada.
When participating in an international trip, your personal information may be shared with local operators and service providers located in the destination country where necessary to operate your trip safely and efficiently.
5. Website Analytics & Cookies
Our website may use cookies and similar technologies to:
- remember your preferences;
- improve website performance;
- understand how visitors use our website;
- measure marketing effectiveness.
You may disable cookies through your browser settings, although some website features may not function properly.
6. Contact Forms
If you submit an inquiry through our website, we collect the information you provide so that we can respond to your request.
We retain inquiry information only for as long as reasonably necessary unless a booking is made.
7. Marketing Communications
If you subscribe to our newsletter or choose to receive updates, we may occasionally send information about upcoming trips, events, and special offers.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss.
While no method of electronic transmission or storage is completely secure, we strive to use commercially reasonable safeguards.
9. Data Retention
We retain personal information only for as long as necessary to:
- provide our services;
- comply with legal obligations;
- resolve disputes;
- enforce our agreements.
10. Your Rights
Subject to applicable privacy laws, you may request to:
- access your personal information;
- correct inaccurate information;
- update your contact details;
- withdraw consent where applicable;
- request deletion of your personal information, unless we are legally required to retain it.
To make a request, please contact us using the information below.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and booking partners.
RIVR is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Children's Privacy
RIVR does not knowingly collect personal information from children under the age of 16 without the consent of a parent or legal guardian.
Where participation by minors is permitted, a parent or legal guardian must complete all required booking forms, waivers, and consent documents.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The most current version will always be available on our website, together with its effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
RIVR
Website: https://rivr.world
Email: hello@rivr.world